Front Office Porter

Company: Old Town Chambers, Autograph Collection

Location:
Edinburgh
EH1 1PN
United Kingdom

Date Posted: 2025-09-04 13:06:26

Salary: £12.37 PER_HOUR

Job Type: Full-Time

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JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Step into a role at Old Town Chambers, a luxury five-star property located just off Edinburgh’s historic Royal Mile. Blending modern elegance with the charm of the Old Town, our serviced apartments offer guests an unforgettable stay in the heart of the city.  

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A PORTER AT  OUR HOTEL

  • Greet all guests with a warm, professional welcome upon arrival. 
  • Assist with luggage handling during check-in and check-out. 
  • Review daily arrival and departure lists to prepare for guest needs. 
  • Offer local knowledge, recommendations, and directions to enhance the guest experience. 
  • Coordinate with reception and housekeeping teams to ensure a smooth and seamless operation. 
  • Support the front desk during busy periods, helping with guest queries and requests. 
  • Set up rooms for early arrivals and respond to any special guest requirements. 
  • Assist with booking taxis, storing luggage, and other concierge-style duties. 
  • Maintain a clean, safe, and organised lobby and front entrance area. 
  • Anticipate guest needs and go above and beyond to exceed expectations.


    • WHAT WE NEED FROM YOU

  • A warm, friendly, and approachable personality with a genuine passion for hospitality. 
  • A strong guest-first mindset – you take pride in delivering exceptional service. 
  • Excellent communication skills and a confident, professional manner. 
  • A proactive attitude – you're hands-on, helpful, and always ready to assist. 
  • Good local knowledge of Edinburgh (or a willingness to learn quickly). 
  • The ability to stay calm and composed in a fast-paced environment. 
  • A team player who’s reliable, punctual, and takes pride in their appearance. 
  • Flexibility to work a variety of shifts, including weekends and holidays. 
  • Previous experience in a customer-facing or hospitality role is preferred but not essential.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


    Ref: 1|6|HA|2532229

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