Information Technology - Executive

Participates in the development and implementation of business strategies for IT which are aligned with Radisson’s overall mission, vision values, and strategies

Troubleshoots and provides technical support

§  Trains managers and staff on use of hotel applications

§  Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues

§  Schedules and shares timing/impact of changes with appropriate hotel staff

§  Maintains hotel user accounts in Opera, Connect, Radisson Learning Network, and other hotel applications

Maintains availability and security of networks throughout the hotel

§  Monitors wireless network for hotel guests and employees

§  Keeps networks compliant with corporate guidelines

§  Maintains network security

Stays current on technical updates and changes to hotel utilized applications

§  Attends training and certification updates to hotel applications

§  Reviews updates provided by software and hardware vendors

§  Relays important information and timing of new releases, system repairs, and downtime

Establishes and maintains IT vendor relationships

§  Work with venders to troubleshoot and resolve issues

§  Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services