Bar Manager

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa. 

Job: Bar Manager at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: F&B Manager

DUTIES AND RESPONSIBILITIES

Operational Management

• Oversee the operations, ensuring the smooth running of the bar.
  
• Create the cocktails and drinks menu, changing the menu at least once per season.
  
• Ensure menus are up-to-date and correct.
  
• Prepare and serve high-quality cocktails, all while adhering to our principle of aiming to provide the best drinking experience without a hint of pretension.
  
• Ensure consistent, high-quality beverages are served to customers.
  
• Create a welcoming environment for customers, assess their needs and make recommendations.
  
• In cooperation with the Restaurant Manager, handle and provide adequate solution to customer complaints.
  
• Deal with customer feedback, sharing to the team and implementing actions. 
  
• Propose rapid and well-thought-out solutions in the event of unforeseen circumstances.
  
• Oversee the cleanliness of staff and the bar area and pay attention to possible health hazards and regulation violations. 
  
• Apply all Food and Beverage Regulations.
  
• Report every maintenance action and repairs needed to the General Manager.
  

Team Management

• In cooperation with the Human Resources department, participate in the recruitment and onboarding of the bar team.
  
• Manage the schedule of the bar team. Ensure the bar is fully staffed, particularly during peak times.
  
• Train and supervise the bar team, encouraging upselling.
  
• Manage a training plan for the bar team, encouraging their career development within the company.
  
• Manage staff complaints of the bar team, report complaints and issues to the General Manager for eventual disciplinary procedures.
  
• In cooperation with the General Manager, conduct regular performance review, appraisals, and strategize for improving staff performance.
  
• Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
  
• Ensures all legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and Safety, etc.).
  
• Record number of hours worked for each member of the team bar, track absences, lateness, request for days off, holidays and sick days.
  
• Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.
  

Administrative and Financial Management

• Monitor inventory and ensure adequate stock 
• Alcohols & Spirits
• Softs
• Fruits
• Glassware
• Bartending materials (shakers, strainers, etc)
• Bartending accessories (napkins, straws, etc)
• In cooperation with the General Manager and the UK F&B Director, optimise the profitability of the venue by managing margins through beverages sales.
  
• Monitor key activity indicators and take corrective actions where necessary.
  
• Monitor and maintain a consistent payroll.
  
• Ensure the maintenance of staff records and the monitoring of hours worked.
  
• Carry out regular reporting on activities.
  

ABOUT YOU

WHAT IT IS LIKE TO WORK FOR US? 

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
  
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
  
• Staff discounts and benefits.
  
• Pension scheme.