Guest Relations Executive

Join our team as a Guest Relations Executive (4 days on/4 days off)

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Guest Relations Executive, you will:

• Provide a warm, intuitive, and personalised welcome to all guests and members on arrival.
• Anticipate guest needs and proactively offer solutions to enhance their stay or visit.
• Handle all guest requests, special arrangements, and VIP requirements with discretion.
• Act as a central communication point between guests and relevant departments.
• Ensure guest profiles are updated with accurate preferences, history, and feedback.
• Resolve any service issues promptly, turning potential complaints into positive experiences.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Previous guest relations, front desk, or concierge experience in a luxury hospitality environment.
• Exceptional interpersonal skills and the ability to engage with high-profile guests.
• A professional, polished presence and outstanding communication skills.
• Confidence to manage challenging situations with tact and diplomacy.
• Excellent organisational skills and attention to detail.
• Flexibility to work a variety of shifts, including evenings and weekends.

• Provide a seamless, high-touch arrival and departure experience.
• Build lasting relationships with guests through consistent follow-up and care.
• Liaise with concierge, F&B, housekeeping, and events teams to coordinate guest needs.
• Maintain accurate guest history and ensure preferences are met on each visit.
• Monitor and respond to guest feedback across all channels.
• Represent the brand values of The Twenty Two at all times.

What’s in It for You?

• Enjoy a tailored and personalised development journey.
• Be part of an iconic, growing brand in London’s most exclusive neighbourhood.
• Benefit from a suite of lifestyle perks designed to support your wellbeing and growth.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
• Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.