Guest Service Assistant - Nights

Reception - Mercure Dumfries Cargenholm House Hotel

Contract: Full Time
Salary: 12.71

Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

We are looking for a Guest Services Assistant to provide overnight support of the departmental operations and act as a point of contact for residents during the night.
You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. 

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group's portfolio, which opened in January 2023. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

Role in our Family

Though this role is based mainly in the Front of House area, as Guest Service Assistant your responsibilities include:

•To operate the premises to the agreed hotel standards
• Ensuring the set-up of the restaurant areas for mealtime
• Maintaining of buffets/drink service areas and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any resident queries/complaints in a polite and friendly manner ensuring resident satisfaction
• Compiling daily log sheet for your particular shift for sending to GM
• To clearly communicate with other departments to ensure minimal impact on guest service.
• At times you may be asked to help in other departments as and where the business requires support.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.