Barista

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

The Role

As a Barista at The Reserve, you will be at the heart of delivering exceptional coffee and beverage experiences for our guests. From crafting speciality coffees to supporting the smooth operation of the lounge and restaurant, you will bring skill, warmth, and personality to every interaction, ensuring our guests start and end their day on the highest note.

Responsibilities:

• Prepare and serve a wide range of hot and cold beverages to the highest standards, including speciality coffees and teas.
• Provide exceptional, personalised service that reflects the luxury standards of The Reserve.
• Maintain cleanliness, organisation, and presentation of the coffee station and surrounding areas.
• Monitor stock levels of coffee, milk, syrups, and other supplies, ensuring accurate rotation and replenishment.
• Support wider Food & Beverage service during busy periods, assisting colleagues as needed.
• Operate coffee machines, grinders, and other equipment safely, ensuring all machinery is maintained in good working order.
• Handle guest requests and feedback professionally and promptly.
• Follow health, safety, and food hygiene standards at all times.
• Present yourself in line with uniform standards and be a true ambassador of The Reserve’s values.

What We’re Looking For:

• Passion for coffee and creating memorable guest experiences.
• Strong communication and interpersonal skills, with a welcoming and approachable manner.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Enthusiastic, proactive, and eager to learn.
• A team player with flexibility to support across Food & Beverage operations.

 Experience & Skills
• Previous experience as a Barista or in a similar guest-facing role is preferred.
• Knowledge of coffee brewing methods, latte art, and speciality beverages desirable.
• Strong understanding of health and safety and food hygiene practices.
• Willingness to undertake training and develop within the team.

The Reserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.