The Standard Brussels

Front Office Trainee

The Standard Brussels

Front Office Trainee

Opened since May 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.

With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.

The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture.

The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.

SUMMARY OF INTERNSHIP:

Welcome customers, help them and inform them about their stay.

MAIN TASKS AND RESPONSIBILITIES:

• Greet customers, resolve minor problems.
• Register the entry and exit of individual and/or group customers.
• Enter and process information on the computer (e.g. billing).
• Respond to and follow up on customer requests.
• Guide customers to their rooms or to company members if they so require.
• Explain and demonstrate the operation of the various facilities in the hotel and, if necessary, in the room.
• Keep suitcases in storage.
• Watch out for people traffic.
• Enter call requests into the BPX system so that guests are awakened on time.
• Answer phones and relay messages to customers and associates.
• Bring mail, parcels and messages to customers, if necessary.
• Ensure that customers have a pleasant stay.
• Report to Front Desk, Technical Service and Housekeeping.

SKILLS:

• Mastery of computer and Web tools: Word, Excel, Outlook...
• Organized and rigorous
• Ability to listen, communicate and teach
• Initiative and creativity, pragmatic and methodical
• Open-mindedness and adaptability
• Intellectual curiosity
• Languages: French & English

Benefits Include
• Meals on Duty
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts of 25%