ASSISTANT HEAD PORTER

Full Time

£26,000 per annum plus monthly service charge, typically £2,400 per annum

37.5 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• To manage a small team over a seven day week operation in a 5* environment, assisting the head porter with the running of the team.
• To ensure every guest or visitor receives a 5* arrival and welcome to Grantley Hall at both the Gate House & the front door as per the standard operating procedures.
• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
• To clearly communicate and liaise with the Hotel Porter and Reception teams to inform them of when guests or visitors are arriving.
• To be present in the Reception area throughout the day, overseeing the Hotel Porter operation, ensuring that guests are looked after, that vehicles are valet parked and that luggage is taken to and retrieved from bedrooms in a timely manner
• To ensure that all team members on duty are assigned roles ensuring all key areas of the operation are covered on a day-to-day basis
• Assisting the Head Porter in preparing rotas in a timely manner for review by the Front Office Manager/Assistant Front Office Manager, ensuring the demands of the business are accommodated for.
• To provide training for the team and to assist in team reviews/appraisals and PDPs.
• To follow shift procedures and duties as set out by the Front Office Manager and to assist in the reviewing and implementing of SOPs
• To ensure all equipment functions correctly and report faults immediately
• To attend training courses and meetings as required.
• To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
• To ensure the company’s Health & Safety policy and Fire procedures are adhered to at all times, making staff aware of their responsibilities
• Any other duties, deemed necessary.
• To know and live Grantley Hall’s values every day without compromise.

Key Skills, Qualities & Experience

• Experience in a similar position in a luxury environment (Concierge/Hosting roles) is required
• Excellent verbal and written communication skills
• Computer literate, however training will also be given on this
• Excellent customer service skills with the ability to communicate at all levels
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Full clean driving licence and over the age of 25 is required for our insurance policies do drive company cars offsite.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days