Part Time Host

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

The Role
As the Bar & Restaurant Host you will be the first friendly face our guests see when they arrive to drink or dine with us. Your role is to create a warm and inviting welcome, guide guests to their tables, manage bookings, and work closely with the bar and restaurant teams to ensure seamless service from start to finish. You’ll be an ambassador for our brand, ensuring every guest feels valued and well looked after.

Responsibilities:
• Greet and welcome guests with warmth and professionalism, creating a positive first impression.
• Manage reservations and seating plans to ensure smooth guest flow and maximum efficiency.
• Escort guests to tables, providing menus and introducing their server.
• Maintain communication with the bar and restaurant teams to ensure guest expectations are met or exceeded.
• Monitor table turnover and coordinate with the team to optimise seating during busy periods.
• Provide accurate wait times and ensure guests are comfortable while waiting.
• Handle guest enquiries and assist with any special requests or dietary requirements.
• Support the team in maintaining cleanliness and presentation of the entrance and hosting areas.
• Assist with coat check or luggage holding if required.
• Promote The Reserve’s services, events, and unique experiences to guests.
• Follow all health, safety, and food hygiene procedures.

What We’re Looking For:
• Warm, engaging, and confident communicator with exceptional interpersonal skills.
• Highly organised with the ability to multitask and remain calm under pressure.
• Passionate about guest service and creating memorable experiences.
• Presentable and professional, reflecting The Reserve’s luxury brand standards.
• Proactive, adaptable, and a team player.
Requirements
• Previous experience in a host/hostess, front-of-house, or customer service role within hospitality preferred.
• Knowledge of restaurant operations and reservation systems an advantage.
• Strong organisational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.