Business Analyst Apprentice – International Events (fixed term)

DO & CO is seeking an apprentice Business Analyst - 1 year fixed term to work within the International Events business to co-ordinate the planning and recording of people involved in our international events, and improve the process and service for the business. This opportunity will focus on our Formula 1 hospitality and may also include other high-profile events as appropriate

This role will report to the IT Service Delivery Team.

The following tasks are performed by the shift planner:

Before Event

• Shift Planner needs to make sure the correct departments are set up for the event.
• Shift Planner communication with Planday making sure all the departments are in the correct time zone.
• Shift Planner must Geofence the circuit area for all Departments at the event.
• Shift Planner needs to obtain information who is working at the event (1-2) weeks in advance from Crew Control.
• Shift Planner must make sure all employees are on Planday.
• They need to have access it to before start of the event and are n the correct department/position.
• Create new users and inform them – Download instructions for Mobile App and share training materials
• Shift Planner must ensure Team Leaders/Restaurant Managers have correct permissions to approve their teams shifts.
• Shift Planner must get shift information from Team Leaders/Crew Control of all departments and input shifts onto Planday
• Shift Planner must make sure the Planday system on tablets are updated before the event after shifts are created.
• Ensure the clock on the tablet replicates the time zone for the event.
• Ensure have an area for set up of Tablets/Banners in the Staff/Kitchen tent.

During Event

• Shift Planner must set up Tablets in staff tent kitchen area, ensure they are connected to Wi-Fi, 4G so employees can use it. Must monitor these and update them throughout the week.
• Shift Planner must update shift scheduling.
• Ensure the Restaurant Managers have admin access to approve time for the Service Departments.
• Must monitor departments and see who is/not using Planday and must communicate this with Team Leader of Department/Crew Control to ensure they clock in and out of their shift. Create daily report
• Monitor Team Leaders who are approving shifts throughout the week.
• For a double race week shift planner must get information for the next event and ensure it is ready for the next week.
• Help any staff who need help with the App if they need training to use it or assist Team Leaders who need reminding on how to approve shifts for their team.

After Event

• Review shift times with Team Leader/Crew Control to ensure they are correct.
• Take note of any employees who have not been using Planday and contact/report them to Team Leader/CC that they haven’t been using Planday system.
• Gather reporting data for each department.
• Produce lessons learnt for lessons learn log and for following year’s International Event
• Use Business Analysis techniques to create and deliver process improvements within International Events

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

• Currently pursuing or recently completed a GCSE, A-Level, or equivalent qualification, with optional higher education courses in Business, Management, Event Planning, or IT
• Demonstrates strong attention to detail, problem-solving abilities, and the capacity to troubleshoot scheduling and device-related issues
• Exhibits a hospitality/customer focused mindset, analytical thinking and basic IT literacy
• Experience in event planning, and familiarity with scheduling tools like Planday would be advantageous
• Excellent communication skills, capable of coordinating with team members, vendors, and providing customer support for app usage
• Skilled in organizational planning, managing multiple tasks, and ensuring timely updates before, during, and after events
• Shows flexibility to work weekends, a proactive attitude, and the ability to work effectively under pressure in dynamic event environments

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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