Groups, Meetings and Events Senior Sales Executive

Contract: Permanent
Salary: Competitive

Reporting to the Director of Groups, Meetings and Events, London you will be responsible for re-active lead management, selling and revenue conversion within the reactive Groups, Meetings and Events team for The Doyle Collection portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington.

Key Responsibilities:

• Enquiry inbox management - qualify groups, meeting and events enquiries, distribute enquiries to the team, prioritisation of enquiries based on sales strategy.
• Achieve revenue and KPI targets set and agreed upon on a monthly/quarterly and annual basis.
• Achieve set groups, meetings and events revenue budgets (team goal).
• Thorough understanding of groups, meetings and events sales strategy and effective rate yielding to maximise revenue.
• Enquiry handling and conversion, aiming to achieve a response time within 4hrs Uk & 12hrs International.
• Lead by example and follow up on proposals within 48 hours then suitable timeframes to ensure conversion of enquiries and management of the pipeline of business at enquiry status.
• Lead pricing negotiations with customers to ensure maximum conversion to achieve monthly budgets.
• Actively cross-sell The Doyle Collection during initial enquiry to ensure clients are exposed to the London portfolio, when appropriate.
• Issue and negotiate groups, meeting and events contracts.
• Prepare a thorough handover of contracted bookings to the planning team.
• Lead daily morning meeting for sales executives to understand day priorities in order to achieve enquiry response times.Ensure PCI guidelines are followed when obtaining deposits and payments through secure methods.
• Conduct site inspections at each of the Hotels, following guidelines set. Demonstrate detailed knowledge of venue capacities, operational capabilities and upselling oppportunities.
• Assist with the creation and maintenance of department SOP’s.
• Contribute knowledge and experience towards teams Groups, Meetings and Events budget.
• Assist in on-the-job training and development at the executive level, to raise the level of performance within the Groups, Meetings and Events team.
• Champion specialised segments as agreed upon with the support of the Director of Groups, Meetings and Events. Ie Venue Directory, Cvent, HeadBox
• Support and champion the integrity of Thynk/Opera Sales & Catering processes within The London Collection.
• Assist with projects relating to the department, including supporting the implementation of new technology.
• Build strong relationships with the proactive sales team, general managers, revenue team and operations teams at each hotel. Work in collaboration with all departments to ensure the success of business conversion through efficient communication.
• Be knowledgeable and connected to the local marketplace.

The Perks of working for The Doyle Collection:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.