Reservations and Groups Manager

Manchester Marriott Hotel Piccadilly

Salary: 32,500
Job Type: Permanent
Hours: Full-time
Town: Manchester

Perfectly positioned just a stone's throw away from Piccadilly Train Station, Manchester Marriott Hotel Piccadilly proudly emerges as the city's leading 4-star destination.

We are currently recruiting for Reservation and Groups Manager to join our Truly Talented team. Reporting directly to the Revenue Manager, this is an exciting role a talented individual who is looking for career growth and for the opportunity to lead a hardworking team

What we offer

• £32,500 per annum 
• Permanent, full-time contract (40hrs per week) 

Benefits

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Job Summary
As the Reservation & Groups Manager at the Manchester Piccadilly Marriott Hotel, you will oversee the effective management of all reservations and group bookings to maximise revenue, occupancy, and guest satisfaction. You will lead the Reservations and Groups team to ensure seamless communication between other hotel departments, while delivering Marriott’s signature service standards.

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Key Responsibilities

Reservations Management
• Oversee the daily operations of the reservations department, ensuring all individual and group bookings are processed accurately and promptly.
• Manage room inventory in coordination with Revenue Management to maximise yield and occupancy.
• Monitor booking channels (Marriott.com, GDS, OTA, corporate accounts) to ensure accurate rates, availability, and content.
• Ensure reservation correspondence and confirmations meet Marriott brand standards.
Group Bookings & Coordination
• Manage all group blocks from initial proposal through to final billing, ensuring clear communication with Sales, Events, and Operations teams.
• Monitor group pickup, rooming lists, and attrition dates to minimise revenue loss.
• Negotiate group rates and terms in line with hotel pricing strategy.
• Act as primary contact for group organisers, ensuring a smooth booking process and exceptional client experience.
Team Leadership & Development
• Lead, train, and motivate the Reservations and Groups team to deliver service excellence.
• Set departmental goals in alignment with hotel KPIs and Marriott standards.
• Conduct regular coaching sessions and performance reviews to support professional development.
Revenue & Reporting
• Collaborate with the Revenue Manager to implement pricing strategies, upselling initiatives, and overbooking policies.
• Prepare weekly and monthly reservations and group activity reports.
• Analyse booking trends and market data to recommend actions that optimise profitability.
Guest Service & Brand Standards
• Ensure every reservation interaction reflects Marriott’s service philosophy.
• Handle escalated guest queries or booking issues professionally and promptly.
• Maintain a strong focus on guest loyalty and Marriott Bonvoy member experience.

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Skills & Experience Required
• Previous experience in hotel reservations (Marriott or other major hotel brand preferred).
• Strong understanding of hotel PMS (Opera experience highly desirable) and reservations systems.
• Excellent communication, negotiation, and organisational skills.
• Ability to analyse data and make strategic decisions.
• Leadership skills with experience managing and developing a team.
• Strong customer service mindset with a passion for hospitality.

Having these core skills will put you one step further to joining Axiom Hospitality

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.