Guest Relations Supervisor (Full Time)

Deliver Exceptional Service. Lead with Excellence.

The Glasgow Marriott Hotel is seeking a Guest Relations Supervisor to lead front desk operations and ensure a seamless, personalised guest experience from arrival to departure. This role is perfect for a detail-oriented hospitality professional who thrives on creating memorable moments for guests—especially our VIPs and returning clientele.

• Supervise daily front desk operations, including check-ins, check-outs, room assignments, and guest inquiries

• Maintain and regularly update detailed records of VIP preferences and repeat guests to ensure tailored, memorable experiences every stay

• Resolve guest concerns promptly with professionalism and care

• Train, mentor, and guide front desk associates to deliver consistent, high-quality service

• Monitor room inventory, manage overbooking, and coordinate with housekeeping to ensure room readiness

• Oversee billing accuracy, secure payments, and manage cash handling

• Work closely with all departments to meet guest needs and exceed expectations

• Uphold brand standards in safety, appearance, and service

• 1+ year of experience in front office or guest service roles

• Strong leadership, problem-solving, and communication skills

• Experience with hotel systems (e.g., OPERA, FOSSE) and handling VIP protocols

• Proven ability to maintain guest data accurately and use it to enhance personalised service

• Professional, composed, and able to work flexible shifts, including weekends and holidays

• Be part of the Marriott family — one of the world’s most recognisable hotel brands

• Excellent career progression and training opportunities

• Competitive salary and benefits package

• Discounts on hotel stays and food & beverage globally

• Free access to on-site gym and pool facilities

• Complimentary on-site meals during your shift

• A supportive team culture where your ideas and contributions matter