Assistant Manager

Assistant Manager – Paddington Station

We are looking for an enthusiastic and experienced Assistant Manager to help lead our team and embrace the fast-paced challenges of the retail industry. This is an exciting opportunity for someone with the right personality, in-depth knowledge, and a genuine passion for the coffee business.

The Role
Reporting to and supporting the Store Manager, this role plays a central part in the daily operations of FCB Coffee at Paddington Station. You’ll be responsible for staffing, financial performance, stock control, reporting, and deliveries. You will also be fully accountable for the smooth running of the store in the Manager’s absence.

Key Responsibilities

• Oversee the day-to-day operations of the store

• Maintain brand standards, including presentation, cleanliness, health and safety compliance, and station security procedures

• Support the management team in inspiring and training both new and existing staff to deliver excellent service and uphold our brand values

• Manage purchase orders, stock levels, and deliveries

• Work closely with all department leads to ensure our products and service meet brand expectations

• Step in to manage the store when the Manager is unavailable

• Address staffing issues or customer complaints professionally and efficiently

• Conduct staff reviews and report outcomes to the Store Manager

What We’re Looking For

• A minimum of 2 years’ supervisory or management experience in retail or hospitality

• Strong customer service, communication, and leadership skills

• A solid understanding of financials, including the ability to control costs and minimise waste

• A positive, hands-on approach and an outgoing personality

• A passion for motivating and developing people

• The ability to communicate effectively at all levels

• A quality- and sales-driven mindset

What We Offer

• Competitive salary

• A small, passionate, and supportive team

• A fun and rewarding working environment

• Clear career progression — 90% of our managers have grown from within the team