Front Office Supervisor
Company: Delta Hotels by Marriott Worsley Park Country Club
Location:
Manchester
M28 2QT
United Kingdom
Date Posted: 2025-08-14 05:06:12
Salary: £13.21 PER_HOUR
Job Type: Full-Time
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
Support with training, coaching and developing the Front Office team in order to support associate development and engagement
What we’re looking for
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Experience in a similar role
Knowledge of Opera PMS would be an advantage
Ref: 1|6|HA|2511395
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