Digital and Business Technology Manager – UK

Job Title:

Digital and Business Technology Manager – UK

Group/Division/Department:

Business & Digital Technology Department, Jollibee UK

Reports to:

(Job Title)

JB UK GM (solid)

Head of Business Technology and Digital Technology - EMEAA (dotted)

Direct Reports:

None

Job Level:

Manager

JOB SUMMARY

The Digital & Business Technology Manager acts as the go to person for all tech related issues across UK stores and support offices. This role is hands on and operational - focused on quickly resolving problems with store internet, phones, POS systems, and other retail tech - while also having an eye for process improvement and strategic impact. You won’t be setting the strategy just yet, but we’re looking for someone who can grow into that space.

KEY RESULT AREA

(action- reason-result/s formula)

KEY PERFORMANCE INDICATOR

Key Result Area 1: Operational Tech Support (BAU)

·       Troubleshoot and manage day to day tech issues: store internet, tills, phones, POS, data, and other platforms.

·       Own incident response and request handling - ensure quick resolution or escalation.

·       Monitor and improve IT service performance; create and share reports with local and regional teams.

·       Train store and office staff on systems to improve productivity.

-        Speed and quality of issue resolution

-        System uptime and reliability

-        Positive feedback from store teams

Key Result Area 2: Vendor & SLA Management

·       Manage vendor relationships - ensure they deliver what they promise.

·       Run regular check-ins, track SLAs, and raise issues when needed.

·       Hold vendors accountable for performance and results.

-        SLA compliance

-        Vendor responsiveness and reliability

-        Effective escalation and resolution of issues

Key Result Area 3: Project Execution

·       Lead or support tech rollouts and upgrades in stores/offices.

·       Keep projects on track - raise delays or roadblocks early.

·       Coordinate with country and regional teams for decision points.

-        On-time and in-scope project delivery

-        Minimal disruption during deployments

Key Result Area 4: Stakeholder Engagement

·       Be the tech face of the UK operations - communicate clearly and proactively.

·       Build strong relationships with local leaders and teams.

·       Align tech fixes and improvements with business needs.

-        Stakeholder satisfaction

-        Clear, proactive communication

-        Demonstrated understanding of business priorities

Key Result Area 5: BTDT Strategy Adaptation

·       Working with the Global team, fully understand the JFC Global and Regional BTDT strategies to understand their application in the UK context.

·       Advise on adapting these strategies to suit local market needs and business realities.

·       Translate strategic direction into actionable plans and initiatives aligned with UK operations.

·       Identify and feed back opportunities to improve execution through innovation – focus on continuous improvement.

-        Relevance and practicality of adapted strategies

-        Alignment of UK plans with global/regional direction

-        Quality and clarity of translated plans

-        Number and impact of innovations or enhancements introduced

JOB SPECIFICATIONS

Education

Degree in IT, MIS, Computer Science, or Engineering.

Experience

3–4 years in enterprise or retail IT support, ideally within a store operations setting.

Training/License/ Certification

N.A.

Essential Traits

Problem solving, vendor management, communication, stakeholder handling, and the ability to see the bigger picture.

Nice To Have

Experience with POS systems, networks, and retail technology platforms.

JOB FACTORS

Working Style

-        Hybrid working, based in the UK support office, with occasional store visits.

-        Collaborative and responsive - this is a front line role with real impact.

-        Comfortable switching between fixing a till and thinking about long term system improvements.

Scope of Impact

UK