Food & Beverage Service Manager

Contract: Full time

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Our Mission
To create superb guest experiences; memorable, personal and sustainable

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Lobby Bar team, you will strive to create memorable and personal experiences for our guests at all times
• You will be good at working independently, using common sense but also comfortable as part of a team, and always meticulously presented
• Previous experience in a luxury environment is an advantage
• You must be comfortable communicating in English with guests and colleagues

• Ensuring guest engagement and satisfaction, execution and supervision of service to the required standards, with consistency in Food & Beverage Outlets & MPD. 
• A high level of floor presence is expected, engaging with both your team and our guest’s is a priority.
• Manage wages and employee costs, exercise strict control of overtime and agency staff, following One Aldwych approval process. Control public holidays, lieu days and holidays accordingly.
• Effectively control beverage cost, keeping close control of wines by the glass and cocktails. Maintain a regular check on beverage stock and all other non-food items.
• Ensure all beverages are costed correctly and have individual recipes with costs for all cocktails across the Hotel.
• To adhere, implement and maintain all standards, policies and procedures relating to Food & Beverage service, as laid out by the Food & Beverage Operations Manager and General Manager. Follow all standards, policies and procedures relating to fire, health, safety and security at One Aldwych.
• Strong emphasis on employee training and development, service quality, operational productivity, financial budgets and profitability, increasing covers and average spends.