Hotel Manager

Thistle Marble Arch

Contract: Full Time
Payment: Salaried
Salary: Competitive + excellent benefits

Located just off Oxford Street and moments from Hyde Park, our flagship Marble Arch property is one of Clermont Hotel Groups most commercially significant hotels, a large-scale, multi-outlet operation with 692 bedrooms, 13 meeting spaces, and unique dining concepts. We're now looking for a strategic, people-focused Hotel Manager to lead this complex operation and contribute directly to our continued growth and profitability.

What you’ll be doing

This isn’t your typical Hotel Manager role.
We’re looking for a dynamic and commercially astute leader, currently operating as a Hotel Manager or as a General Manager within a smaller-scale, full-service property, who thrives in a complex, high-volume hotel environment where operational demands and strategic thinking go hand in hand.

As Hotel Manager, you’ll be at the forefront of the operation, responsible for the full day-to-day running of the hotel, from guest experience to financial performance, while also playing a critical role in shaping the property's future direction.

You’ll report directly to the General Manager and work closely with a highly capable and experienced team of Heads of Department. Your role is to bring it all together, ensuring every area of the hotel runs smoothly, profitably, and in line with Clermont Hotel Group’s values and purpose.

Key Responsibilities

• Lead a large, diverse team across multiple departments (including F&B, Front of House, M&E and Maintenance)
• Deliver outstanding guest experiences while continuously improving operational efficiency
• Maximise revenue and profitability across all income streams, not just rooms
• Build strong, collaborative relationships with Heads of Department and empower them to drive performance and deliver extraordinary service
• Ensure full compliance with Health & Safety, audit requirements, and all regulatory standards, contributing to the hotel's balance scorecard performance
• Collaborate with central teams (HR, Sales, Revenue, Marketing) to drive and support strategic business goals

What you’ll bring

• Proven leadership experience in a high-volume, full-service hotel or complex multi-revenue operation
• A strong grasp of commercial strategy, budgeting, and financial management
• The ability to lead, influence, and develop well-established, experienced Heads of Departments
• A guest and people-first mindset with a passion for creating memorable experiences
• Excellent problem-solving skills and the confidence to make high-impact decisions quickly
• A forward-thinking approach and enthusiasm for continual improvement and innovation

Why Join Us?

At Clermont Hotel Group, we’re proud to be recognised as one of the UK’s Best Workplaces™ 2025, with accolades that reflect our commitment to our people:

#46 Best Workplaces™ (Super Large)
#15 Best Workplaces for Development™
#11 Best Workplaces for Wellbeing™
#40 Best Workplaces for Women™

We’re not your typical hotel group. We’re a collective of bold, real, and adaptable individuals delivering extraordinary hospitality. Our people are the heart of everything we do, and we’re committed to creating a workplace where everyone feels seen, heard, and valued for who they truly are.

We don’t believe in scripts or robotic service. We want individuals, not uniforms, people who bring their full selves to work, face challenges head-on, and build genuine connections with our guests and each other.

As one of the UK’s leading hospitality businesses with an ambitious growth pipeline and a clear vision for the future, we’re here to support your development, wellbeing, and long-term success.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.