Guest Service Supervisor

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico have an exciting opportunity working alongside one of our most prestigious clients, based at an iconic multi-occupied building in the city!

We are on the look out for a Fantastic Supervisor who is keen to go that extra mile to ensuing our Guest Service is delivered to the highest standards.  This role requires the day-to-day Supervision of the FOH Space, to manage the welcome spaces ensuring it is always presentable, and occupiers and visitor needs are met, managing the daily rota to ensure all positions are covered throughout the shift, highlighting any gaps to your manager.  This role is mobile, and you will spend over 95% of your day on your feet within the space – moving around, navigating and directing employees. It is essential that you can maintain this level of activity each day before you apply. And to ensure the client journey is always of a high standard, and a seamless transition from entry to occupier floor.

Hours: Monday - Friday 40 Hours per week

Salary: £40,685 

Applicants must be able to demonstrate experience of supervising the delivery of outstanding service within a busy public space or fast-paced venue environment from any service background - reception experience is preferred but not essential. Strong communication and organisational skills are essential, Previous experience leading a large team working in a customer service environment and Able to solicit feedback from the business with regards to service delivery.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.