Reception Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently on the lookout for an experienced Reception Manager to lead our team of 5 based across 2 ground floor receptions in the city.

The Reception Manager at this location will not only manage the client relationship, gathering feedback and coming up with ideas that will add value to the contract. This is a hands-on role will give the successful candidate the chance to be involved in the busy operation, leading from the front to manage team happiness, performance, and development. 

Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation for our team! So, it is very important that our new Reception Manager can work alongside the Operations Manager, their team of Receptionists, and our client to find new ways to innovate and exceed guest expectations.

Shift pattern: 40 hours per week, usual shifts are between 7am-6pm, Mon-Fri. However, flexibility is required depending on event start and finish times.
Salary: up to £45,000 depending on experience.

The successful candidate must have a demonstrable and proven experience in leading service delivery, as well as a background in people management. 

They will be the type of person that will see challenges as opportunities, and solutions when presented with problems. 

To top it all off, the successful Reception Manager will have sharp personal presentation, a friendly and outgoing personality, and a passion for proactively leading change and innovation.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.