HR Service Team Leader

Barchester's people services team have a new opportunity for a HR Services Team Leader to join our established team. This key role will lead our team of knowledgeable and multi-skilled HR-Co-ordinators and HR Administrators to deliver an effective service to colleagues across the UK. You will support the continuous improvement of the service delivered to ensure that we deliver a great experience for anyone that engages with the team.

With a rapidly expanding portfolio of care homes and hospitals across the UK, this role is key to ensuring the delivery of an exceptional transactional people process to more than 250 sites across the country.

Required experience, skills and knowledge:

Experience of full end to end employee life cycle management or equivalent service experience, ideally in the care sector

Previous demonstrable experience of HR Operations/HR Services transformation and evolution

Prior experience of leading a team of a minimum of 6 individuals to deliver results

Ability to communicate at all levels and build strong partnerships with key stakeholders

Strong organisational skills with attention to detail

Familiarity with continuous improvement, project and change management techniques

Experience of implementing an HRIS system and writing HR policies and procedures would be advantageous

Role and responsibilities:

Leading a team of 10 HR Coordinators and Administrators

Develop the team to ensure they are multi-skilled and able to respond to queries from multiple channels

Build and retain a highly engaged team that are committed to contributing to the business objective

Create a one team ethos to ensure the effective delivery of employee lifecycle processes, and drive first contact resolution

Escalate high risk issues to the HR Services Manager and support with resolution

Work collaboratively with wider People services and HR function to ensure operational effectiveness of service delivery

Oversee HR systems to ensure people data accuracy and provide reporting

Ensure all processes are compliant with the General Data Protection Regulations

This is a permanent, remote position, with occasional travel. We are offering an impressive rewards and benefits package, including:

Competitive starting salary

25 days annual leave, plus bank holidays

Ability to work from home

Enrolment in our group pension plan, with a 3% employer contribution

Unlimited access to our generous refer a friend scheme, earning up to £500* per referral

Access to a wide range of retail and leisure discounts at big brands and supermarkets

Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence

Confidential and free access to counselling and legal services

If you'd like to use your expertise in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.