Sales Executive

Arcade

Salary: Up to £32,000 + Variable!

Join our Sales Team - Sales Excellence, Guest Experience Mastery!

About Arcade:

Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.

Whether you’re dreaming of crafting your own food concept, growing your skills from the ground up to management, or even launching your own business, we’re the place where your ideas can soar. With us, there’s no ceiling to you hitting your career goals and we’re here to help you make it happen!

About The Role:

We're excited to be looking for a Sales Executive who will be responsible for the effective conversion of incoming group booking enquiries of 20+ guests and managing these from conception to immaculate handover to the venue teams. As a successful Sales Executive you'll ensure that we're maximising every revenue opportunity, while enabling an unforgettable experience for our guests. As an integral part of our sales team you'll:

• Take part in proactive sales activities, upselling sessions, past booker contact, seasonal lead driving etc.
• Ensure guests receive the ultimate Arcade experience by offering the most appropriate packages and setup available, based on their requirements.
• Maintain the highest level of guest satisfaction by adhering to thorough, high standard enquiry handling and booking planning processes, ensuring a smooth and premium customer journey.
• Maximise sales opportunities through upselling and building strong relationships with the guests.
• Ensure every detail of a guest’s booking is accurately recorded and carefully communicated to the venue team to enable them to deliver the best guest experience.
• Arrange and conduct venue showrounds, as and when required, to increase chances of high value booking conversion.
• Achieve pre-determined group bookings targets on a monthly and quarterly basis.
• Actively engage with clients on LinkedIn to build a network of contacts and helping build awareness of Arcade through regular and engaging LinkedIn posts.

• Have 1+ year experience in a similar level role within group booking sales or reservations (restaurants, competitive socializing)
• Bring telesales/phone-based sales experience
• Bring experience working with hospitality booking and event management systems (Collins / Sevenrooms / TripleSeat)
• Are a self starter and target driven individual who is motivated by results
• Are a highly detail orientated and organised individual 
• Possess excellent written and verbal communication skills
• Have a passion for food and delivering exceptional guest experiences
• Able to prioritise and manage a busy workload effectively

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits of being part of the team:

Your commitment to be kind and work hard comes with a range of benefits such as:

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• Delicious, seasonal meals when you’re at work
• A restaurant recognition budget for Birthday goodies and career milestones
• Dedicated staff chill out areas with kitchens and your own seating off the restaurant floor
• Balanced rotas. Your time outside of work is important to us
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!