Reservationist

Holiday Inn Bristol - Filton

Check out the hotel on our virtual tour!

The Opportunity

Are you skilled and enthusiastic about managing reservations? We're looking for a Reservationist to assist with ensuring our guests have a seamless booking and arrival  experience.

What You'll Do:

• Customer Interaction: Answer phone calls and emails from customers promptly and professionally.
• Reservation Management: Process reservations using the hotel's reservation management system.
• Deliver Excellence: Provide outstanding customer service at all times.
• Coordinate Efforts: Liaise with other departments, such as housekeeping and the front desk, to ensure a smooth reservation process.
• Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
• Resolve Issues: Handle customer complaints and resolve issues in a timely and effective manner.
• Upsell Services: Promote hotel services and amenities to customers.
• Report Progress: Prepare reports on reservations and revenue as required.
• Stay Current: Keep up-to-date with the latest industry trends and developments.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a similar role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• The ability to work effectively under pressure.
• A good understanding of reservation management systems.
• A passion for delivering exceptional customer service.
• The ability to work a flexible schedule, including evenings and weekends if required.
• Proficiency in Microsoft Office.

If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.