Head of Commercial - Luxury hospitality

We’re looking for a commercially minded Head of Commercial to join our award-winning luxury uniform design company.

For over 25 years, we’ve created iconic uniforms for world-class hospitality brands including Claridge’s, Four Seasons, The Ritz-Carlton, Nobu, and Raffles.

In this senior leadership role, you’ll shape and lead our commercial strategy—overseeing Sales, PR, Marketing, and Revenue. Reporting directly to the Founder, you’ll play a key role in driving growth, building strategic partnerships, and elevating our brand presence globally.

We're seeking a results-driven leader with strong experience in luxury hospitality and a passion for brand-building and relationship management.

Key Responsibilities

New Business Development

• Identify and pursue new commercial opportunities, particularly within the luxury hospitality sector, both in the UK and internationally.
• Target industries where uniforms are integral to brand identity (e.g., luxury retail, wellness, aviation).
• Develop and implement strategies to drive new revenue streams.
• Build and maintain a robust, forward-looking sales pipeline.
• Represent the companies at industry events, trade shows, and conferences to expand brand visibility and grow strategic connections.

Client Relationship Management

• Develop long-term, trust-based relationships with key clients and decision-makers.
• Translate client needs into creative, design-driven solutions.
• Ensure high standards of communication and project management to maintain client satisfaction and repeat business.
• Maintain a constant, positive dialogue with clients to ensure the business remains front of mind.

Team Leadership

• Lead, support, and grow a high-performing commercial team across Sales, Marketing, and PR.
• Set clear KPIs and conduct regular performance reviews.
• Foster a collaborative and motivated team culture aligned with the companies values and brand identity.
• Work cross-functionally with the wider business to ensure smooth project delivery.

Commercial Strategy & Market Analysis

• Monitor industry trends, competitor activity, and emerging opportunities.
• Use insights and data to inform product development, marketing direction, and business strategy.
• Strengthen the business positioning by working with branding, web, and digital marketing partners.
• Oversee social media and digital engagement strategies.
• Manage PR relationships, ensuring the brand has regular exposure in relevant press and trade media.

Contracting & Revenue Management

• Lead negotiations with clients, balancing profitability with long-term value.
• Collaborate with legal and finance teams to ensure commercial compliance.
• Monitor revenue performance and make strategic adjustments where needed.

Perks & Benefits

• Competitive salary (dependent on experience)
• 24 days’ annual leave + UK bank holidays
• Your birthday off- because it’s your day!
• Regular team socials and celebrations
• Auto-enrolment pension scheme

After 6-month probation:

• Private health insurance (optional)
• Season ticket loan (optional)
• Discretionary performance bonus

About You

• 5+ years in a senior Commercial, Sales, or Business Development role, ideally in luxury hospitality, fashion, or branding.
• Proven track record of driving sales and revenue growth.
• Strong leadership skills with experience managing cross-functional teams.
• Confident communicator with excellent client-facing and presentation abilities.
• Strategic, creative, and results-driven.
• Deep understanding of luxury branding and hospitality decision-making.
• Highly organised with sharp attention to detail.
• Passionate about travel, design, and delivering exceptional client experiences worldwide.