BAO City - Restaurant Supervisor

Restaurant Supervisor - BAO City

Salary - up to £17

Schedule - Full Time

Experience - Previous experience in a similar role

BAO City is looking for a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift.

This role is perfect for someone who’s confident on the floor, great with people, and ready to take the first step into a leadership position.

The Location

Our Bloomberg Arcade restaurant is home to BAO’s flagship karaoke experience — with two private KTV rooms bringing the spirit of Taipei’s nightlife into the heart of the City. The dining room sits between them, buzzing with energy from weekday lunch through to late-night feasting. Unique to this location are our sharing bao platters, designed for group dining with bold, playful service.

The Position

At BAO, we care deeply about creating memorable experiences — for our guests and our teams. As Supervisor, you’ll help set the tone during service, lead by example on the floor, and support your manager in keeping things running smoothly.

You’ll be someone the team can rely on, whether that’s training new starters, running a busy section, or jumping in wherever needed. It’s a hands-on role with real opportunity to grow.

What you’ll be doing:

• Supporting the FOH team during busy shifts and acting as shift lead when needed
• Running sections and helping keep service smooth, efficient, and joyful
• Training new starters and sharing knowledge with the team
• Handling guest feedback and ensuring high standards of service and presentation
• Supporting managers with floor plans, checklists, and daily briefings
• Being a reliable and positive presence on the floor

What we’re looking for:

• Experience in a busy, quality-led restaurant — ideally as a senior waiter or supervisor
• Confident leading a section and supporting others on shift
• Clear, friendly communication and a calm approach under pressure
• A great team player who’s happy to jump in wherever needed
• A desire to grow and take the next step in your hospitality career

The Benefits

We want to create a great place to work that mirrors the soft fluffy embrace of a BAO

• We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You will get 2 weeks rotas in advance so you can have a life outside of work.
• Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities.
• We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks.
• Our perks, hands down the best hospitality discount in London.
• 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts.
• We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop.
• There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral.
• We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle.

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.