Head Receptionist

Head Receptionist - Genting Casino Stratford

">Apply Now Salary: £31,000 per annum Brand: Genting Casinos Published: 10 Jul 2025 Location: Genting Casino Stratford Department: Administration Closing Date: 25/07/2025

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JOB DESCRIPTION

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?

A fantastic opportunity has arisen for a Head Receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration.

Key skills and responsibilities include:

• Meeting and greeting all visitors in a professional and courteous manner.
• A professional telephone manner.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• To be fully conversant, comply with and train reception staff, in all aspects of Legislation and Company Policy and Procedure relating to the department, Health & Safety and security.
• Ensuring compliance with all Legislation and Company procedures relevant to the position.
• To be able to explain all club facilities and promotional activities and ensure they are actively promoted.
• To co-ordinate the production of rota’s ensuring effective holiday planning and the management of sickness absence in accordance with company procedures.
• To be fully aware of social responsibility and money laundering regulations.
• To ensure that the member database is accurately maintained at all times.
• To adopt a pleasant, professional and positive manner with all customers, anticipating their needs and handling customer complaints in an agreed manner.
• To have a full working knowledge of and to actively support all club marketing activities.
• To recognise the importance of team work, building and maintaining effective working relationships with all colleagues.
• To assist in an effective communication process throughout the Casino.
• To have the ability to communicate in an appropriate manner with all colleagues and customers.
• To carry out any other duties that may be reasonably requested from time to time.

Skills and experience:

• Good IT skills.
• Excellent customer service skills.
• Strong communication and interpersonal skills.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.