Conference Services Manager

Contract: Permanent
Salary: $75,000 to $80,000

As Conference Services Sales Manager, you will be responsible for managing the planning and execution of group and conference events booked at the Dupont Circle hotel. This role bridges the gap between the sales and operations teams, ensuring clients receive excellent service from contract to event completion. You will work closely with clients to understand their event requirements and coordinate all aspects to deliver a successful and profitable experience.

Essential functions:

• Act as the primary point of contact for all assigned group and conference clients from post-sale through event execution.
• Coordinate all aspects of conference planning, including room setup, AV, catering, and guestroom blocks and follow up on all changes, deletions, additions, and special requests pertaining to hotel functions.
• Collaborate with internal departments (Catering, Banquets, Housekeeping, Front Desk, AV, etc.) to ensure seamless event execution.
• Create detailed event resumes, Banquet Event Orders (BEOs), and other documentation and distribute.
• Conduct pre- and post-event meetings with clients and relevant hotel staff.
• Ensure billing accuracy and assist with final invoices and follow-up.
• Maintain accurate records in the property management system and sales software (e.g., Delphi, Opera, Thynk, etc).
• Attend sales and operations meetings, trade shows, and client networking events as needed.
• Support sales managers with site inspections and client proposals when needed.

Specific job knowledge, skill and ability:

• Bachelor’s degree in Hospitality Management, Business, or a related field (or equivalent experience).
• Minimum 2–3 years of experience in hotel sales, catering, or conference services.
• Customer-focused with a strong attention to detail.
• Ability to manage multiple events simultaneously.
• A team player with a proactive, solutions-oriented mindset.
• Strong sense of urgency and accountability
• Excellent written and oral communication skills.
• Proficient computer skills include but are not limited to Microsoft Word, Power Point, Excel, and Outlook.

The perks of working with The Dupont Circle

• Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
• Great health plan and benefits
• Plan for your future with our 401k plan
• Great location with easy access to the Metro and commuter benefits
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more …

The Dupont Circle, Washington

The Dupont Circle Hotel in Washington DC is a luxury property located right on Dupont Circle in the nation's capital. Newly renovated the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites located on the 9th floor of the hotel. Home to Pembroke Restaurant and Doyle Bar, the property also boasts almost 10,000 square feet of meeting and event space.

Equal Employment Opportunity

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.