Front of House Manager

Front of House/Assistant ManagerMaryleboneSalary: £28,000-£32,000

A leading clinic in central London is seeking a dynamic and experienced Front of House Manager to oversee daily operations and deliver an exceptional client experience. This is a fantastic opportunity for a motivated individual with a background in clinical, beauty, hospitality, or wellness environments to take the next step in their career.

Benefits:

• 12.5% commission on retail product sales
• 28 days holiday (including bank holidays), increasing with length of service
• Company pension scheme
• Gym membership
• Paid day off for your birthday
• Professional development and training opportunities
• Career progression and internal transfer opportunities

Key Responsibilities:

• Oversee the seamless day-to-day running of the clinic, ensuring operational efficiency and high standards of presentation
• Deliver a premium client experience across all channels, managing bookings and promoting key services to maximise appointment value
• Lead, support, and develop a high-performing team, providing feedback and conducting performance reviews
• Manage staff rotas, assist with recruitment, and ensure adequate resource levels
• Handle client feedback and complaints, ensuring timely and professional resolution
• Conduct daily stock checks, place orders, and manage cashing up and revenue reporting procedures
• Collaborate with senior management to drive service and sales performance

About You:

• Minimum 2 years' experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness setting
• Proven ability to lead and motivate teams, achieving operational and service excellence
• Strong client engagement and sales skills, with experience using booking and CRM systems (experience with Zenoti is advantageous)
• Excellent communication, interpersonal, and organisational abilities
• Confident in managing complex diaries, scheduling, and staff resources
• Results-driven, detail-oriented, and committed to continuous improvement
• IT literate, with proficiency in appointment systems and Microsoft Office

If you are a proactive leader passionate about delivering outstanding client service and operational excellence, we would love to hear from you.

Apply now to join a supportive team and advance your career in a thriving central London clinic

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.