Linen Porter / Housekeeping Porter

As a Linen Porter you work within the “heart of the house” bring your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.

£15,350 per annum

What you will do

• Ensure linen deliveries are dispatched to the correct department, checked, counted and clarified against delivery notes
• To inform Management of any discrepancies or soiled items on daily delivery ASAP
• To manage the daily dry cleaning documentation for both staff & guest
• Manage the linen store rooms – ensuring rotation of stock, presentation standards of linen storage, ensuring storage is compliant with H&S
• Ensure all floors on your section are kept free of soiled linen at all times
• Work alongside the rest of the housekeeping department to make sure all guest requests are met e.g. extra beds, cots etc.
• To complete an end of shift floor walk round the resort ensuring all corridors are linen & trolley free. Store rooms left tidy, all fire exits are free from linen, extra beds & cots
• To work productively taking ownership of time management to ensure completion for cleaning of all areas
• Comply with, and champion, all health and safety regulations
• Contribute to creating a warm and welcoming environment for our guests and colleagues

Ideal candidate

• Be yourself!
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Team player
• Strong organisational and time management skills
• Strong communication skills
• Previous experience is not essential, but must be willing to learn
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

• £15,350 p/a
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.