Food & Beverage Coordinator - Coworth Park

Join us as an Food & Beverage Coordinator at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. 

We care about your career and are known for having the absolute best people in the industry. When you join us as am Equestrian Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get: 

As an Food & Beverage Coordinator at Coworth Park, here are just some of the great benefits you will receive:

• Excellent competitive salary of £27,000 per annum plus great Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels 
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities 
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

You'll love what you do and take pride in delighting our guests:

• To provide a comprehensive and efficient administrative service to the Assistant Food and Beverage Manager and Food and Beverage Outlet Managers
• To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience

F&B coordination

• Responsible for typing and sending all F&B department’s related correspondence, menus etc including those relating to some restaurant enquiries and confirmations
• Compose letters on behalf of the Assistant F&B Manager and F&B Outlet Managers in line with Coworth Park standards
• Type special menus for groups, promotions etc. and other menus as required
• Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
• Maintain an up to date filing system and accurate trace system
• Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
• Sort, date stamp, distribute and collate post for the Assistant Food & Beverage and frank all outgoing mail
• Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
• Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
• Coordinate the diary for the Assistant F&B Manager and keep up-to-date contact lists
• Check departmental log books every morning and pass on for action and follow up
• Assist in research for promotions, projects and competitor’s analysis etc.
• Attend meetings and take minutes as required including ‘Your Voice’ and CSR.
• Ensure office, kitchen and reception areas are kept tidy and clean at all times
• Receive and coordinate pick up of deliveries
• Coordinate meeting room diary and ensure meeting room is set up accordingly

Restaurant Reservations

• Take reservations and accurately record any special requirements, payment and contact details
• Confirm reservations both verbally and in writing ensuring special requirements are referred to
• Respond to all external and internal F&B enquiries (via email or website) within 24 hours 
• Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments

Health & Safety

• Comply with all statutory and company health and safety, fire, bomb and security regulations
• Ensure job required certificates are kept up to date

Flexibility

• Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
• You may on occasion be required to adjust your hours of work to cover the business needs

• Hospitality background
• Previous experience within an operational role
• Strong administration skills with office management experience
• Proficient in MS Office
• Previous experience in Opera and Delphi
• Knowledge of food & beverage
• Excellent written and spoken English
• Good organisational skills
• Can work to deadlines within a pressurised environment
• Takes initiative
• Immaculate presentation
• Ability to prioritise work load
• Team player
• Experience of taking minutes at meetings
• Self-starter