Food & Beverage Supervisor / Duty Manager

Are you a confident hospitality professional ready to step into a leadership role? The Hope & Anchor, a beautiful riverside pub known for its warm atmosphere, outstanding food, and passionate team, is on the lookout for a Duty Manager to help us deliver exceptional experiences every day.

Why Join Us?

• Competitive Pay – Salary reflective of experience.

• Bonus & Tips – Share in team success through TiPJAR tips.

• Work-Life Balance – Structured, fair shift patterns.

• Development Opportunities – Ongoing training with clear routes for progression into senior roles.

• Vibrant Workplace – Fast-paced, fun, and set in one of Herefordshires most beautiful locations.

• Team Celebrations – Regular staff events and recognition for hard work.

Perks & Benefits

• Wagestream – Access your wages early.

• Staff discounts on food & drink both on and off shift.

• Octopus Electric Car Salary Sacrifice Scheme.

• Free on-site parking.

Your Role as Duty Manager
You’ll be a hands-on leader, responsible for running smooth and successful shifts. Reporting into the Assistant General Managers and General Manager, you’ll support the day-to-day operations and help lead the team from the front.

Key Responsibilities:

• Deliver consistent, high-quality service during shifts.

• Support and motivate the front of house team.

• Ensure guests feel welcome, valued, and well looked after.

• Maintain excellent standards of cleanliness, safety, and compliance.

• Manage stock levels and cash handling when on duty.

• Assist with functions, events, and peak trading times.

• Use systems such as Zonal, High Level, and Harri to manage operations effectively.

Who We’re Looking For:

• Previous experience in a supervisory or duty management role in a busy hospitality setting.

• Strong people skills – you lead by example and love working with a team.

• Calm under pressure and quick to solve problems.

• Passionate about great food, drinks, and customer service.

• Confident using tech – familiarity with Zonal, High Level, or Harri is a plus.

Schedule:

• Full-time, permanent role.

• Flexible shifts including evenings and weekends.