Night Porter

Due to exciting changes at the Conningbrook, we are seeking a Night Porter to better serve our Customers and provide them with a seamless experience whilst staying with us...

Expectations of the position include (but are not limited to)...

- Completing the 'Night Porter' duties as laid out by the General Manager, to include cleaning public areas, resetting the bar area and restaurant, setting for breakfast, setting conference rooms; to set the business up for success the following day!

- To be on call to provide our customers with emergency support during their stay with us at night, acting calmly and professionally whilst doing so. 

- To be responsible for the security and safety of the building out of hours.

- Previous administrative experience within a hotel would be advantageous for this position.

This is a night-work position with expected hours 11pm-7am, 4-5 days a week, exact hours can be discussed at interview.

What's in it for you?

• Tronc
• 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company 
• Financial wellbeing programme
• Employee recognition programme
• 24hrs access to the companies training and development site. 
• Wellness Programme

You love the venue you work for, and you are passionate about giving your guests an incredible experience. You comfortably work in your team to achieve this by ensuring the food and drink you serve looks and taste wonderful, and it is all delivered with integrity and passion. You share the courteous and hospitable values of your Managers so making recommendations to guests, offering friendly conversation and answering their questions promptly will come naturally to you. 

You should have an interest and an understanding of commercials of the business; how using promotions, recommendations will help your venue achieve profitability and growth, as well as ensuring all bills are recorded and paid for accurately. 

You see the importance of keeping a clean and tidy section, following RedCat health and safety standards and you ensure your department is wonderfully inviting and immaculately presented at all times.  

Key Responsibilities:

• You’re a team player – Works naturally as part of a team, communicates well and shows consideration with colleagues and with other departments to achieve the best levels of customer experience. 
• You are smart and friendly – Well presented with a professional and approachable manner, you will be able to stay calm and courteous, even through the busiest shifts. 
• You are well organized and very tidy – Multitasking and prioritizing customer requests and tasks will be part of your job, and all the while ensuring you work in a neat and tidy way, ensuring our places are beautifully presented. 
• Let’s be safe - You demonstrate awareness of allergen safety, covid-safety as well as adhering to RedCat’s health and safety procedures and licensing laws at all times. You communicate any risks you see to your managers. 
• A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it! 
• Stock and cash handling – You are confident using EPOS systems to accurately record customer orders and take payments 
• You are ready to learn!  - You will be given training in the form of online courses and reading as well we on the job coaching; be ready and willing to absorb lots of information to help you become the best you can be!