House Manager

HOUSE MANAGER

Be the Heart of the Guest Experience at Beaverbrook

At Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our beautiful estate.

The Role
As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You’ll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead.

Key Responsibilities:

• Personally welcome and connect with guests, Members, and VIPs throughout their stay.
• Oversee the guest journey from pre-arrival through to departure.
• Lead from the floor—spending at least 70% of your time in guest-facing areas.
• Create bespoke guest itineraries. 
• Curate VIP amenities.
• Drive service excellence in line with LQA standards.
• Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to.
• Mentor and develop your team, setting the tone for service and professionalism.
• Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers.
• Support Estate site visits in conjunction with the Sales Team – leading show rounds, as required.
• Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems.
• A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&B operations.
• Collaborate across departments to ensure seamless service.
• Deputise for the Rooms Division Manager in their absence.
• Take a key role in health, safety, and wellbeing within the department.
• Develop our programme of onsite and offsite activities.

About You:

• A minimum of 5 years’ experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel.
• Proven track record in guest-facing leadership roles across Rooms Division functions.
• Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic.
• Highly emotionally intelligent, impeccably groomed, and detail oriented.
• Confident communicator and inspirational team leader.
• Familiarity with luxury travel programs (e.g. Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus.
• A hospitality degree or equivalent is preferable.
• A full clean driving license is essential.

Salary: Up to £50,000 per annum, plus tronc and management bonus scheme 

Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance 
• Sick Pay
• Long Service Awards
• Earn a thank you bonus through our recommend a friend scheme
• Cycle to work scheme
• Uniforms
• Free parking
• And other local benefits

Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.