Part Time Reservations assistant

Company: Ibis & Adagio Sutton Point

Location:
London
SM1 4FS
United Kingdom

Date Posted: 2025-07-05 02:05:15

Salary: £12.21 PER_HOUR

Job Type: Part-Time

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JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

Create reservations and manage booking on the systems.

Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
Accurate and timely responses to guests, clients and agents in line with our brand standards.
Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
Checking arrivals for following day
To be fully conversant with rate groups and sales accounts procedures.
Completing other projects when and if required within the Reservations Manager.

WHAT WE NEED FROM YOU

A welcoming personality who loves connecting with people and making their day brighter.

Strong communication skills, comfortable chatting with guests and coordinating with team members.

Sharp attention to detail, especially when it comes to handling guest needs and reservations.

A problem-solver who can think on their feet, handling any situation with a positive attitude.

Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

Ref: 1|6|HA|2484362

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