Heritage Guide
Company: The Bodmin Jail Hotel & Attraction
Location:
Bodmin
PL31 2PL
United Kingdom
Date Posted: 2025-07-05 08:05:09
Salary:
Job Type: Part-Time
As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.
The Role
As a Heritage Guide, you'll lead engaging tours for schools, private groups, and visitors, while also connecting with guests throughout the attraction. Collaborate with our attraction wardens to deliver a world-class customer experience. If you're passionate about history and love interacting with people, apply now to make a meaningful impact! You will lead guided tours, deliver talks, and interact with guests to ensure a memorable and educational experience for all.
Responsibilities include
- Taking a variety of tours aimed at different audiences, ranging from 1.5 to 2 hours. These can include chaperoning on self-guided tours or guided.
- Story telling and connecting history to your visitors
- Engaging with visitors to answer questions and enhance the customer experience.
- Researching for new projects.
- Aiding in the training of new Guides.
- Deliver engaging and historically accurate guided tours of the jail and its exhibitions
- Provide excellent customer service, answering visitor queries and enhancing their overall experience
- Interpret the social and historical context of Bodmin Jail in an accessible and compelling way
- Assist in special events, themed tours, and seasonal activities
- Support the museum’s educational programming for school groups and other visitors
- Maintain visitor safety and uphold the museum’s policies and standards
- Contribute to a team-focused, welcoming atmosphere within the museum
Required Skills & Experience
- GCSE English or equivalent
- Excellent communication and presentation skills.
- A flare of history
- Good organisation skills
The Benefits
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
About You
- Excellent public speaking and storytelling skills
- Strong interest in Cornish history, heritage, or criminology
- Confident, friendly, and enthusiastic personality
- Ability to adapt tours to different audiences (families, schools, history enthusiasts, etc.)
- Comfortable working in a heritage environment that may include dim lighting, confined spaces, and uneven surfaces
- Previous experience in guiding, education, performing arts, or customer service is desirable
- Flexible availability, including weekends, holidays, and occasional evening shifts
- The ability to confidently discuss sensitive topics such as execution
Work Schedule
- Full Time, Part Time
- Flexibility to work evenings, weekends, and holidays
Luxury | History | Cornwall
Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building’s and Cornwall’s outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else. A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.
Ref: 1|6|HA|2485181
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