Reservations and Groups Agent [20 hours]

Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team.

Our Reservations and Groups Agent key responsibilities:

What we’re Looking for in our Reservations and Groups Agent:

• Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
• Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
• Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
• Prepare and send booking confirmations, pro-forma invoices, and deposit schedules, ensuring clarity and accuracy.
• Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
• Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
• Respond to guest and client queries in a professional, timely, and personalised manner.
• Support in managing OTA and third-party booking channels, ensuring alignment with internal systems and rate parity.
• Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation-related analysis.

What we’re Looking For in our Reservations and Groups Agent:

·         Experience in Reservations roles within luxury hotels.

·         Effective knowledge of Reservations systems and procedures.

·         Foster a culture of excellence, service and welcome.

·         A passion for sustainability, luxury hospitality and guest satisfaction.

Part-time onsite role: 20 hours per week, with Saturday on a rotation basis. 2 x 8 hour shifts and 1 x 4 hour shift per week.

Our benefits:

·         Cycle to work scheme.

·         Dedicated employee assistance program through Health Assured and Wisdom app.

·         Wagestream financial wellbeing program.

·         Complimentary overnight stay at one of our hotels to celebrate your work anniversary.

·         An extra day off on your birthday.

·         Recommend a Friend bonus: up to £750.

·         Discounted hotel rooms through Preferred Hotels.

·         28 days holiday per year, including public and bank holidays.

·         Meals provided while on duty.

If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!