Reception Manager

Position: Reception Manager – New Opening

Location: Manchester

Salary: Up to £45,000 inclusive of tronc

About us:

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Miami, San Francisco, Toronto, and now Manchester! Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.

We’re looking for a Reception Manager with exceptional leadership, systems knowledge, and a passion for guest service to lead our front-of-house host team.

As Reception Manager, you’ll be the face of the venue and the first point of contact for our guests. You’ll lead and manage a team of 9 Senior Hosts and Hosts, ensuring every guest receives a warm, professional welcome.

Your experience with platforms like SevenRooms and OpenTable will be essential for managing high-volume bookings and guest communications. You’ll be responsible for the smooth and professional operation of the reception team.

Key Responsibilities:

• Lead and manage the Reception and Host team
• Ensure all guests are welcomed with warmth, professionalism, and efficiency
• Oversee and manage all reservations using SevenRooms and OpenTable
• Coordinate guest flow across the venue to maximise service, bookings, and table turns
• Build and maintain strong relationships with regular guests, VIPs, and high-profile clientele
• Ensure clear and consistent communication between reception, floor, and management teams
• Provide on-the-job training, coaching, and development to your team
• Maintain front desk standards, ensuring appearance, etiquette, and guest handling are always to the highest level
• Collaborate with marketing and events teams to manage guest lists, private bookings, and special events

Requirements:

• At least 2 years’ experience in a similar high-volume reception/host management role
• Experience using SevenRooms and OpenTable is essential
• Proven experience managing and developing a front-of-house team
• Strong organisational skills with the ability to remain calm under pressure
• Excellent communication and guest service skills, especially with VIP and high-profile guests