Night Receptionist

Are you a confident and engaging communicator with a passion for delivering excellent service? We have an exciting opportunity for you to become a key member of our highly successful team at The Soho Hotel, part of the renowned Firmdale Hotels group.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants in London and New York, known for our high standards of hospitality and unique design. At The Soho Hotel, we pride ourselves on creating memorable experiences for our guests, blending elegance with a warm and welcoming atmosphere.

As a Night Receptionist, you will be an essential part of our front office team, ensuring our guests receive impeccable service throughout the night. Your role involves managing the reception desk, handling guest inquiries, and providing a seamless check-in and check-out process. You will be the face of our hotel during the night shift, ensuring that every guest feels welcomed and valued.

Responsibilities:

• Deliver exceptional service to all guests, ensuring their needs are met promptly and professionally.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage guest inquiries, reservations, and requests, providing information about hotel services and local attractions.
• Maintain a high level of attention to detail in all tasks, ensuring accuracy and efficiency.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.
• Ensure the reception area is tidy and presentable, with all necessary materials and supplies.
• Follow safety and security protocols to ensure a safe environment for guests and staff.

What you Need:

• A keen willingness to work as part of a dedicated team.
• A strong customer focus with a passion for delivering outstanding service.
• Warmth, impeccable presentation, and a friendly demeanour.
• Excellent organisational and interpersonal skills.
• An enthusiasm for detail and a proactive approach to tasks.

• Competitive hourly rate of £13.22 plus service charge.
• A four on, four off working pattern from 8pm to 8am, ensuring you have a balanced work-life schedule
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!