Customer Service Administrator

• Taking and processing customer orders by phone, email and voicemail

• Helping customers and account managers with product or delivery queries

• Logging credits and sending invoices

• Updating order sheets and keeping customer info accurate

• Chatting with the warehouse team to sort delivery or stock issues

• Sending out order updates and helping with general admin

• Supporting with stock checks and events from time to time

What we’re looking for:

• Great communication skills – both over the phone and in writing

• Confident using Microsoft Outlook, Word, and Excel

• A professional telephone manner and a strong customer service mindset

• Someone who’s organised, a team player, and comfortable juggling multiple tasks

• Able to negotiate and resolve issues calmly and clearly

What you’ll get in return:

• 30% discount on food, drink, and stays at any Liberation pub

• 20% off in our online beer and merchandise shops

• Access to The Benefits Bar – thousands of online savings and discounts

• Cycle to Work scheme

• 24/7 mental, physical and financial wellbeing support

If you’re passionate about great service and looking to join a fast-paced, friendly team – we’d love to hear from you.