Night Assistant

You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Night Assistant, you’ll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours, including delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.

Responsibilities include

• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
• Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff. 
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including Kents Cavern).
• Monitor room availability and manage room inventory to maximise occupancy and revenue.
• Address guest concerns and resolve issues in a professional and timely manner.
• Complete nightly reports and balance the day's financial transactions. 
• Assist with administrative duties, including filing and data entry.

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme 
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

 Working Schedule

• Full Time, Part Time & Casual
• Flexibility to work overnight, weekends, and holidays