Night Assistant

Company: The Redcliffe Hotel

Location:
4 Marine Dr, Paignton
TQ3 2NL
United Kingdom

Date Posted: 2025-07-07 00:04:38

Salary: £12.5 PER_HOUR

Job Type: Part-Time

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The Person                                                                                                                                                         

You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Night Assistant, you’ll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours, including delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.

Responsibilities include

  • Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
  • Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff. 
  • Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including Kents Cavern).
  • Monitor room availability and manage room inventory to maximise occupancy and revenue.
  • Address guest concerns and resolve issues in a professional and timely manner.
  • Complete nightly reports and balance the day's financial transactions. 
  • Assist with administrative duties, including filing and data entry.

The Benefits

  • 28 Days holiday
  • Extra days holiday for your birthday
  • Free meals on shift
  • Free Gym access on-site
  • Employee Assistance Programme 
  • Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

 Working Schedule

  • Full Time, Part Time & Casual
  • Flexibility to work overnight, weekends, and holidays

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.

Ref: 1|6|HA|2488887

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