Receptionist

Company: Philema Hospitality Management Enterprise

Location:
Newquay Cornwall
TR7 1PS
United Kingdom

Date Posted: 2025-07-29 14:03:42

Salary:

Job Type: Part-Time

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!

Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour... On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
To achieve sales in line with company objectives
To promote additional products and services within the hotel and group brand
To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
To support the reservations team with booking support.
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
To ensure a good working relationship with all other departments and communicate information throughout the hotel
Stock replenishment of department areas
Ensure daily updates are communicated throughout the hotel
Follow legislation relating to job role.
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
All other duties as required

Ref: 1|6|HA|2480920

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