Operations Support Manager

Title: Operations Support Manager - South East

Location: Crawley, Gatwick, Brighton, Sussex

Salary:£45k per annum

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Are you a proactive, organised, and personable individual who loves helping others stay on top of their busy lives? Do you thrive in a role where no two days are the same? How would it feel to have your efforts make a meaningful and impactful difference? If so, we would love to hear from you!

Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Support Manager to support our client portfolio traversing the South East (Crawley to Brighton)  As the Operations Support Manager, you’ll possess exceptional communication skills, be proactively organised seeing all projects through to completion, and demonstrate a commitment to discretion while managing diverse responsibilities.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves

We are seeking a highly organized and efficient Operations Support Manager to join our team in South East, United Kingdom. In this pivotal role, you will be responsible for overseeing and optimizing our operational processes, ensuring smooth day-to-day operations, and driving continuous improvement initiatives.

• Working as part of the support team, providing guidance, mentorship, and performance management
• Develop and implement strategies to improve operational efficiency and productivity
• Oversee project management activities, ensuring timely completion and adherence to budgets
• Analyse operational data and metrics to identify areas for improvement and make data-driven decisions
• Collaborate with cross-functional teams to streamline processes and enhance overall operational performance
• Manage relationships and strive to optimise costs and service levels
• Develop and maintain standard operating procedures (SOPs) for key operational processes
• Ensure compliance with company policies, industry regulations, and safety standards
• Prepare and present regular reports on operational performance to senior management
• Identify and implement new technologies and tools to enhance operational capabilities

• Proven track record of leading teams and managing complex projects
• Strong analytical, problem-solving, and communication skills with the ability to make data-driven decisions
• Proficiency in Microsoft Office Suite and experience with ERP systems
• Demonstrated ability to improve processes and drive operational efficiencies
• Ability to work in a fast-paced environment and manage multiple priorities

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.