BAO City - Assistant General Manager

Assistant General Manager - BAO City

Salary - Up to £46,000

Schedule - Full Time

Experience - Prior experience of management

BAO City are seeking a Assistant General Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Assistant General Manager looking for a new role in an award winning, critically acclaimed group.

The Location

Situated in Bloomberg Arcade in the heart of London’s Square Mile, BAO City is BAO’s flagship KTV restaurant. Drawing inspiration from the neon-lit, city-pop atmosphere of Taiwan in the ‘80s and ‘90s, where Co-Founder Erchen Chang grew up, BAO City brings a nostalgic yet vibrant dining experience to London. The restaurant features two private karaoke rooms, inspired by the iconic films ‘Taipei Story’ by Edward Yang and ‘Wall Street’ by Oliver Stone, with a song catalog of over 300,000 tracks for guests to enjoy.

We’re looking for a confident, hands-on Assistant General Manager to help lead our Front of House team. You’ll work closely with senior management to ensure smooth service, great guest experiences, and strong team performance.

What You’ll Do:

• Oversee daily FOH operations and lead a successful service
• Ensure guests receive warm, attentive, and memorable hospitality
• Support and train the team to deliver top-quality service
• Manage opening/closing duties, stock, and health & safety
• Assist with recruitment, scheduling and financial targets

What We’re Looking For:

• Experience as an Assistant GM or senior FOH manager
• Positive, proactive and people-focused leader
• Strong service standards and eye for detail
• Passionate about hospitality with solid F&B knowledge
• Eager to grow within a respected, award-winning group

The Benefits

We want to create a great place to work that mirrors the soft fluffy embrace of a BAO

• We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You are paid overtime, and you will get 2 weeks rotas in advance so you can have a life outside of work.
• Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities.
• We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. For leaders of the business you will have access to the Coaching Program by hospitality coach, Madeleine Geach.
• Our perks, hands down the best hospitality discount in London 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts.
• We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop.
• There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral.
• We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle.

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.