Assistant Reservations Manager.

Holiday Inn Edinburgh

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The Opportunity

Are you dedicated and experienced in managing reservations? We're looking for a Assistant Reservations Manager. to lead our reservations department and ensure everything runs smoothly and efficiently.

What You'll Do:

• Lead the Department: Oversee the reservations department, ensuring the smooth and efficient management of all reservations.
• Maximize Success: Develop and implement strategies to maximize occupancy and revenue.
• Guide the Team: Manage a team of reservation agents, providing training and guidance as needed.
• Deliver Excellence: Ensure excellent customer service is provided at all times.
• Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
• Coordinate Efforts: Liaise with other departments, such as sales and marketing, to ensure a coordinated approach to reservations.
• Report Progress: Prepare regular reports on reservations and revenue for senior management.
• Analyze Data: Identify trends and patterns in reservation data and implement strategies to address any issues.
• Ensure Compliance: Ensure compliance with all legal and regulatory requirements.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a reservations supervisory role, preferably within the hospitality industry.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• The ability to work effectively under pressure.
• A good understanding of revenue management principles.
• Excellent organizational and analytical skills.
• A flexible and adaptable approach to work.
• Proficiency in reservation management systems and Microsoft Office.
• A passion for delivering exceptional customer service.

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.