Sales Manager

The Tower

Contract: Full Time
Payment: Salaried
Salary: £45000 per year

Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.

What you’ll be doing

Reporting to the hotel-based Director of Sales, we are seeking a proactive and commercially driven Sales Manager to join our team at The Tower Hotel. This role is focused on driving incremental revenue across the corporate, meetings & events, and group segments, with a strong emphasis on both new business generation and the development of existing accounts. With a central role in the hotel’s revenue strategy, the Sales Manager will work closely with the Director of Sales and the wider commercial team to maximise opportunities not only for The Tower Hotel, but across our portfolio of 15 London hotels and over 5,000 bedrooms.

• Drive revenue across corporate, M&E, and group segments in line with hotel strategy and budget
• Proactively source and convert new business opportunities from the local, domestic and international markets.
• Strengthen and grow existing client relationships to maximise account potential
• Deliver against weekly activity targets (calls, meetings, leads)
• Monitor and respond to competitor activity using tools like Agency360
• Collaborate with the Revenue team to ensure rate and pricing alignment
• Use Salesforce CRM to manage account data, pipeline, and performance reporting
• Respond to and complete RFPs in a timely, strategic manner
• Represent the hotel at trade shows, industry events, and client meetings
• Work alongside the Group Key Account team to identify cross-property opportunities
• Seek and act on group-wide opportunities to benefit the wider Clermont Hotel Group portfolio
• Success Metrics
• Achievement of budgeted revenue across key segments
• Delivery of new business revenue targets
• Activity levels (calls, appointments, leads)
• Compliance and timeliness of RFP submissions
• Contribution to market share performance (via Agency360)

What you’ll bring

• Minimum 2 years’ experience in hotel or venue sales, ideally in the London market, with a track record of achieving and exceeding targets
• Proven success in both bedroom and conference & event sales
• Exceptional interpersonal and communication skills, enabling you to build and maintain strong relationships with clients and colleagues
• A results-oriented mindset with the ability to analyze data, draw insights, and communicate findings effectively
• Strong leadership abilities, with a passion for mentoring and developing your team members
• A commercial outlook and adaptability to navigate various market segments 
• Ability to think creatively to uncover new business
• Excellent organizational and planning skills, with the capacity to manage multiple projects simultaneously
• A commitment to delivering outstanding service and enhancing the guest experience

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.