Night Receptionist

Circa £12.21 Per Hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Night Receptionist to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As Night Receptionist, you will ensure a smooth, secure, and friendly service during the overnight hours. From handling late check-ins and early departures to providing assistance and ensuring guest comfort, you’ll be key in delivering a seamless experience around the clock.

Responsibilities:

• Welcome and check in late-arriving guests
• Assist with guest queries, requests, and any incidents that occur overnight
• Prepare reports and support the night audit process
• Ensure the lobby and reception areas remain tidy and secure
• Liaise with all departments to maintain guest safety and comfort
• Handle, reservations, and early check-outs
• Respond to any operational needs with professionalism and calm
• Communicate effectively with the Chester Zoo team

What We’re Looking For:

• Previous experience in a similar hotel night role.
• Strong understanding of hotel operations and guest service excellence.
• Calm under pressure with excellent problem-solving skills.
• Knowledge of hotel systems is a plus.
• Flexibility to work night shifts, weekends, and holidays
• A team player who leads by example, even when the rest of the world is sleeping. 

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.