Food & Beverage Assistant

Circa £12.21 Per Hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for Food & Beverage Assistants to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a Food & Beverage Assistant, you’ll play a vital role in delivering exceptional service across our dining areas and bar. From breakfast to evening service, you’ll help create memorable experiences for every guest at The Reserve.

Responsibilities:

• Deliver friendly, professional, and efficient food and drink service
• Assist with setup and breakdown of service areas, ensuring cleanliness and presentation
• Provide knowledgeable recommendations on menus and drinks
• Communicate effectively with kitchen and front-of-house teams
• Follow all hygiene, health & safety, and licensing regulations

What We’re Looking For:

• Previous experience in a hospitality or customer service role (preferred but not essential)
• A warm and engaging personality with a genuine passion for guest service
• Great team player with a proactive and positive attitude
• Willingness to learn and grow in a fast-paced environment
• Flexibility to work shifts, including evenings, weekends, and holidays

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.