Dual Site Customer Relations Manager

Sales & Marketing - Canterbury and Margate

Contract: Full Time
Salary: £40,000 Per Annum
Shift type: Days
Contracted hours: 40

Dual Site Customer Relations Manager
Sales & Marketing | Full Time | £40,000 per annum + OTE up to £6,000
Location: Covering Canterbury & Margate | Contracted Hours: 40 | Shift Type: Days
Reporting to: Regional Director (dotted line to Sales & Marketing Director)

Make First Impressions Matter. Shape Life-Changing Decisions.

Are you a high-energy, target-driven professional with a passion for people and a talent for relationship-building? Do you thrive in fast-paced, emotionally meaningful environments where your empathy and commercial instincts both shine?

We’re looking for a Customer Relations Manager to lead the enquiries process and champion the customer journey across two exceptional care homes in Canterbury and Margate. In this pivotal, dual-site role, you’ll be the face of the service guiding families with warmth, clarity and confidence as they explore care options for their loved ones.

What You’ll Be Doing:

• Act as the dedicated first point of contact for all care enquiries offering expert guidance with empathy, warmth, and professionalism
• Manage and monitor the CRM system to ensure all leads are accurately tracked, nurtured, and progressed
• Deliver engaging, memorable home tours and train colleagues to ensure a consistently high-quality visitor experience
• Maintain showroom standards and ensure all marketing materials are fresh, professional, and on-brand
• Lead community engagement activity to drive awareness and build strong referral relationships
• Collaborate with internal teams to coordinate assessments, admissions, and contracting, ensuring a seamless experience
• Support and grow the home’s online reputation, managing reviews and digital visibility
• Analyse CRM data to generate insights, improve conversion rates, and identify local marketing opportunities
• Represent the homes at internal and external events, acting as a true ambassador for the services

Why Join Us?
This is more than a sales role it’s a chance to support people at one of the most important moments in their lives, making a genuine difference with every interaction.

You’ll be part of a high-performing, supportive team within a care group that truly values quality, integrity and kindness. Alongside a competitive salary of £40,000, you’ll have the opportunity to earn up to £6,000 in on-target bonuses, with full training and ongoing support to help you thrive.

What We’re Looking For:

• At least 1 year’s experience in a sales or customer service role with performance targets
• Previous experience in the care sector is an advantage, but not essential
• A natural communicator with a warm, confident manner and a customer-first approach
• Highly organised, proactive, and comfortable managing multiple priorities
• IT literate with experience using CRM tools and reporting dashboards
• Self-motivated, energetic, and driven by results
• A-Levels or a degree desirable but not essential
• All appointments are subject to an enhanced DBS/PVG check

About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Inspire confidence. Build trust. Help families feel at home before they’ve even moved in.
Apply today to become our new Dual Site Customer Relations Manager.