Lobby Ambassador

The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.

We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.

Main Duties & Responsibilities:

• Greet guests warmly and professionally, ensuring a memorable first impression.
• Assist guests with luggage, door service, and general inquiries.
• Maintain a clean and inviting entrance and lobby area.
• Monitor guests and visitors to ensure safety and security.
• Provide accurate information about the hotel and local attractions.
• Handle check-ins, check-outs, and reservations efficiently.
• Process guest accounts correctly, ensuring valid payment methods and authorizations.
• Respond to guest inquiries and complaints in a courteous and timely manner.
• Liaise with other departments to ensure seamless service delivery.
• Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
• Keep the PMS system up to date and provide an accurate handover at shift change.

Entry Requirements:

• Previous Front Office experience in a 4/5* hotel is preferred.
• Outstanding customer service skills with a positive and professional attitude.
• Well-groomed appearance, discretion, and reliability.
• Ability to work well under pressure while maintaining attention to detail.
• Fluent in English, both spoken and written.
• Enthusiastic in delivering service excellence.
• Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.

Package Benefits:

• Meals on duty.
• Provision and laundry of uniform.
• Employee recognition awards.
• Performance review and personal development plan.
• Internal transfer and promotion opportunities.
• Career development support.
• Preferential room rates within the hotel group for you, family, and friends.

Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels!

Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.