Guest Relations Agent (For Saudis Only)

Job Description: Guest Relations Agent

Location: Mansard Hotel Riyadh

A. Primary Focus:
☑ Focus on technical expertise and individual contribution (not management)

B. Mission:
The Guest Relations Agent supports the department’s goals by delivering personalized, high-quality guest services. This role requires ownership of tasks, teamwork, and representing the company’s culture and values. All duties follow company policies and local regulations.

Key activities:

• Provide excellent guest service and promptly resolve inquiries.

• Ensure smooth department operations meeting company standards.

• Collaborate with other departments to enhance the guest experience.

Expected results:

• High guest satisfaction and loyalty.

• Efficient and professional department performance.

• Strong brand representation and policy compliance.

C. Key Responsibilities:

• Support daily operations of Guest Relations to ensure exceptional guest experiences (25%).

• Take ownership of assigned tasks, ensuring timely and professional completion (15%).

• Work closely with team members to address guest needs and solve problems (20%).

• Assist in achieving department goals and implementing strategies (10%).

• Continuously improve skills and knowledge aligned with company values (10%).

• Collaborate with management to maintain inventory and meet targets (10%).

• Build effective relationships with stakeholders and promote company culture (5%).

• Ensure compliance with relevant laws and audit requirements (5%).

D. Skills & Competencies:

• Experience in guest relations

• Adaptable and proactive

• Passionate about hospitality

• Strong communication and problem-solving skills

• Integrity and professionalism

• Good IT skills

• Team player with a positive attitude

E. Requirements:

• Minimum education: National academic qualifications preferred

• Experience: At least 1 year in guest relations

• Languages: Good command of spoken and written English